Shipping policy

Shipping Policy

Effective Date: July 16, 2026

Thank you for shopping with Aura Charge. We are committed to delivering your order quickly, safely, and at no additional shipping cost.

Shipping Locations

We currently ship exclusively to the following countries:

  • 🇦🇪 United Arab Emirates (UAE)

  • 🇸🇦 Kingdom of Saudi Arabia (KSA)

At this time, we do not offer international shipping outside these regions.

Shipping Cost

Shipping is FREE on all orders within the UAE and Saudi Arabia.

There are no hidden shipping charges or delivery fees.

Order Processing

  • Orders are typically processed within 1 business day after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

Estimated Delivery Time

Delivery times vary depending on your location.

  • United Arab Emirates (UAE): 2–5 business days

  • Kingdom of Saudi Arabia (KSA): 3–7 business days

Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Delivery Information

To ensure successful delivery, please provide:

  • Full name

  • Complete delivery address

  • Valid mobile number

  • Email address

Aura Charge is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS (where available), allowing you to monitor the progress of your shipment.

Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Public holidays

  • Adverse weather conditions

  • Courier service delays

  • Customs or regulatory inspections (if applicable)

  • High order volumes

We appreciate your patience and understanding in such situations.

Undeliverable Orders

If a shipment is returned to us due to:

  • Incorrect shipping address

  • Failed delivery attempts

  • Customer refusal to accept delivery

we will contact you to arrange re-delivery. Additional charges may apply if the original delivery failed due to incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the package and product

  • A brief description of the issue

Our support team will review your request and work to resolve it as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Aura Charge
🌐 Website: https://aura-charge.com
📧 Email: support@aura-charge.com

Last Updated: July 16, 2026